Effective March 18, 2020, all Scott County Library locations are closed to the public until further notice.
Though our physical library locations are closed to the public for now, we’re excited to continue supporting our community through Curbside Pickup, Computer Appointments, and online programs. Click on one of the tabs below to find answers to frequently asked questions about Scott County Library services.
We will update this webpage as new information is available. In the meantime, important public health information and the status of other Scott County services can be found here.
Last Updated: 6/9/2020 1:00 PM
- Are Libraries Open?
- Get Help from Library Staff
- My Library Account
- Materials & Curbside Pickup
- Computers & Printing
- Online Resources & eBooks
- Meeting Rooms
Are library buildings open?
At this time, all library buildings remain closed, but library staff are actively providing service. We will continue to provide Curbside Pickup service for picking up physical library materials throughout the summer.
Customers may now visit library buildings to use computers by appointment. Visit our Computers page to learn more about this service.
Why aren’t the libraries open?
We’re currently working on a phased re-opening plan, following guidance from the Governor’s Office and Scott County administration. The implementation of each phase of the plan is subject to not only the guidance we receive but also the availability of personal protective equipment (PPE).
Every step of the way, it is critical that we take appropriate action to ensure customers and staff are as safe as possible when they’re in our spaces. We will provide advance notice and specifics of locations and services as soon as possible.
We remain committed to finding new ways to serve you, and we appreciate your patience as we continue to learn how to navigate through this process with you. Follow this space to keep up-to-date with what we’re doing. We’re eager to reopen our doors and see you again in person when it is safe to do so.
Will my card expire?
- We have extended all accounts so that no cards will expire during this time. This ensures that you have access to our online content.
I’m a little confused about due dates and library items. How can I check my Account?
- You can see your due dates from our online catalog or our new mobile app (available on both iOS and Android).
I returned an item but it’s still on showing on my Account. Why is that? Will I be charged late fees?
- Returned items are quarantined for 3+ business days before being checked in, so you may see items on your Account after being returned. We are waiving late fees due to COVID-19.
How can I reset my library card’s PIN number?
- Click here to reset your PIN. You must have an email on file in your account. If not, call your library and we can reset it for you.
Can I return my materials?
- Yes, you may return all materials in outdoor bookdrops whenever convenient. If returning an item that cannot fit in a bookdrop, please drop it off during our Curbside hours so staff may arrange to bring it inside.
How can I take advantage of Curbside Pickup?
- Visit our Curbside Pickup page to learn about eligible items, and how to schedule a pickup appointment. You may also call any location to schedule a curbside pickup of your requested materials.
I placed a hold a long time ago. What is the status of my hold?
- You can check the status of any hold by logging into our mobile app or My Account on our catalog page.
- Beginning on June 1, all available holds will be held for 21 days. Any holds available for pickup before June 1 will expire at the end of the day on June 15.
- If you are not ready to place holds or pick them up, remember you can keep track of items you want to read later with the List feature in My Account.
Can I use a computer in a library?
- Starting Tuesday May 26th, customers may call their library or use our online booking system to reserve a computer at their library. There are some important limitations to this service - please make sure to read the directions when you book. Visit our Computers page to learn more.
Can you print something for me?
Is the library still offering family programs?
- Yes! In-person library events are canceled through August 31st, but we are still actively working on digital programs for you and your family to stay engaged at home. Follow us on Facebook, Twitter, and the Scott County Nextdoor feed for virtual storytimes, staff recommendations, and more. You can also subscribe to our newsletters to receive information straight to your inbox when they are ready.
Is the summer reading program for children still on?
- Yes, we are adapting our Summer Spotlight reading program for families to participate at home! Visit our Summer Spotlight page to learn more.
How can I borrow eBooks, eAudiobooks, and eMagazines?
- Visit our eBooks and eAudiobooks to learn how to use cloudLibrary and RBdigital.
- Try browsing our cloudLibrary and RBdigital collections through our new mobile app.
What kind of distance learning support does the Library offer?
- The library’s collection of digital resources gives you online access to fantastic learning tools, homework help, and more. Click the links to check them out!
What kind of job and career support does the Library offer?
- Build skills or look for a job with online resources.
- Looking for a more tailored recommendation? Ask Us for help via email.
Need information on childcare, food access, housing, mental health resources, transportation, unemployment and more?
What is the status of my meeting room reservation? Can I reserve a room in the future?
- Meeting and conference room reservations are canceled through June 30th with no new reservations allowed at this time.
When will meeting rooms become available again?
- At this time, all library buildings remain closed. We’re currently working on a phased re-opening plan, following guidance from the Governor’s Office and Scott County administration. Our meeting rooms are a part of this plan. We will make an announcement when meeting rooms are available again.